GETTING STARTED
How do I schedule my first pickup?
It’s easy! Just create an account using a valid phone number and address through our website. You can also call our team, and we’ll be happy to set up your account for you.
Do I need to be home for pickup or delivery?
Not at all! Just leave your laundry bag in your designated spot by the scheduled time, and we’ll handle the rest. You’ll get text updates when your items are picked up and delivered.
How often can I schedule pickups?
You can schedule pickups as often as you like—weekly, bi-weekly, or as needed. Our service is flexible to fit your lifestyle.
WASH & FOLD SERVICE
What types of laundry are included in Wash & Fold?
We handle everyday items like t-shirts, jeans, undergarments, socks, activewear, pajamas, towels, sheets, and pillowcases. Just bag it—we’ll clean, dry, and neatly fold it all.
Can I include household items in my Wash & Fold order?
Yes, lightweight linens like towels and bed sheets are welcome. Heavier items (like comforters) may be processed separately depending on size and fabric.
What if I send something that requires special care or shouldn’t be machine washed?
Our trained team inspects every order. If we spot a dry-clean-only item or anything needing special care, we’ll separate it, notify you, and handle it accordingly.
How should I prepare my laundry for pickup?
It’s easy! Just create an account using a valid phone number and address through our website. You can also call our team, and we’ll be happy to set up your account for you.
How do I schedule my first pickup?
For your first order, feel free to use any clean plastic or laundry bag you have on hand. Just make sure it's securely closed and clearly labeled with your name. After your first pickup, we’ll provide you with one or more complimentary, reusable laundry bags—perfect for ongoing use.
You can even use separate bags to organize by room (like one for the kids, one for your bedroom) or to separate dry cleaning from Wash & Fold. We’ll handle each bag exactly as needed, so everything comes back just the way you like it.
PICKUP & DELIVERY
Is Pickup & Delivery really free?
Yes! Pickup and delivery are always free with Frontier Cleaners. No hidden fees, no service charges.
When will I get my clothes back?
Turnaround time is typically 2 business days. If your service falls on a holiday, your delivery will be rescheduled for the next available route.
Can I combine my Wash & Fold and dry cleaning in the same pickup?Absolutely. Just separate the two types of items in clearly marked bags. We'll make sure each order is processed properly.ACCOUNT & CUSTOM REQUESTSHow do I communicate special instructions?You can leave a note in your bag, add a note through your app when scheduling, or contact us directly by phone or email. We're happy to honor preferences like starch levels, crease/no crease, or any other specific requests whenever possible.What happens if there’s an issue with my order?If anything isn’t right—missing items, quality concerns, or billing issues—please contact us immediately. We’re committed to making it right, every time.ADDITIONAL SERVICES & POLICIESDo you offer alterations or tailoring?Yes! We offer a full range of alteration services. Just include a note with your request or schedule an in-person fitting at one of our locations.What if I forget to leave my laundry out?No problem. Just reschedule your pickup through the app or give us a call. We’ll work with you to find a new time.What areas do you serve?We proudly serve the northwest valley, including Peoria, Glendale, Sun City & Sun City West.Can I pause or cancel my service?Yes. You’re never locked into a contract. Pause, skip, or cancel at any time through your account settings or by contacting our team.
